How To Make Phone Calls With Amazon Alexa Devices( U.S., Canada, and Mexico)

How To Make Phone Calls With Amazon Alexa Devices( U.S., Canada, and Mexico)

How To Make Phone Calls With Amazon Alexa Devices
Use Alexa Calling to make calls to Alexa contacts, and most mobile and landline numbers (in the U.S., Canada, and Mexico) at no additional cost.

Calling Features
Use this service with the Alexa app on compatible Android (5.0+) and iOS (9.0+) devices and compatible Alexa-enabled devices. For compatibility, check the Alexa app or try using the feature on your device.

With Alexa Calling, you can make the following types of calls:

Alexa-to-Alexa Calling – Make and receive calls between compatible Alexa-enabled devices or the Alexa app. You can contact members from your mobile contacts list with a compatible device or the Alexa app, and signed up for Alexa Communication.

Note: This feature doesn’t support SMS, calling mobile numbers, or calling landlines.

Mobile/Landline Calling – You can call most mobile or landline numbers in the U.S., Canada, and Mexico from your compatible Alexa-enabled devices or the Alexa app. Use Alexa to reach supported numbers saved to your mobile device’s contacts list. Or, say the number that you want to call.

Note: Alexa Calling does not currently support calls to the following types of numbers:

Emergency services numbers (for example, “911”)
Premium-rate numbers (for example, “1-900” numbers, or toll numbers)
N-1-1 numbers / abbreviated dial codes (for example, “211,” “411,” etc.)
International numbers (for example, numbers outside of the U.S., Canada, and Mexico)
Dial-by-letter numbers (for example, “1-800-FLOWERS”)
About Using the Alexa App
Use the Communicate “” icon in the Alexa app on compatible devices to make calls. You can also use the Alexa icon.

To make and receive calls from anyone on your phone’s contacts list:
Verify that they have the Alexa app or a compatible Echo device.
Verify your contact has enabled the Alexa Communication feature.
Make a Call with Alexa
To start a call from a compatible Echo device or the Alexa app, ask Alexa to call the person or contact by name.

You can specify which contact information Alexa uses, depending on the options you have saved in your contacts list. You can dial numbers directly as well, by saying each digit (including the area code) of the number you want to call.

To learn more, go to Make Calls with Alexa on Your Supported Device.

About International Alexa-to-Alexa Calls
With Alexa-to-Alexa Calling, you make and receive international calls between compatible Alexa enabled devices and the Alexa app. Check the contact that you want to reach is in a location that also supports Alexa Communication, has signed up for Alexa Communication, and is listed in your Alexa-to-Alexa contacts list in the Alexa app.

Answer Alexa-to-Alexa Calls
You can receive incoming calls from your Alexa-to-Alexa contacts on your compatible Alexa enabled devices and the Alexa app.

When an Alexa-to-Alexa call comes in, the light on all your supported Echo devices flashes green, a ringtone sounds, and Alexa announces who’s calling.

To answer the call, just say, “Answer.” If you don’t want to answer the call, say, “Ignore.” When using the Alexa app, the contact card for the caller shows on-screen, with Answer and Ignore options.

The light on your Echo device stays green while the call is connected. If you’re on a call and another call comes in, the new call is automatically sent to another available device in your home.

To turn off the incoming call ringer for a specific device, use the Alexa app:
Select the Devices “” icon.
Select a device.
Select Sounds.
Toggle off Incoming Call Ringer.

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  1. alext2963

    amazing that they post this video, but don't reply to questions here. Mine doesn't give me the options as shown. I see several others having the same problem. Why don't you answer "Tech Steve"?

  2. Kathy Doty

    No Sir…you cannot connect the echo dot only using your cell as a hot spot. You have to use 2 devices that are compatible with the Alexa app. I tried downloading the app on my tablet and my next book 8.0 and neither are compatible with this app. Can't be done.

  3. kiran kudalkar

    Hi can help me for below issueError is occurs during connection ." ACTION REQUIRED FOR THIS PUBLIC NETWORK" "To access this public Wi Fi network you're required to take action on a third-party site that will now be displayed. to use a different network, select Choose a different network"

  4. Brendan Leonard

    Great video. Wanting to get this set up for my great aunt who is living by herself and we want her to be able to call for help if she falls or something. She lived with my grandma until she passed away so now she isn't living with anybody and we want to make sure she is safe. Thanks for the video.

  5. Ixionos

    OK, I paired my cell phone with Alexa and my contact lists. I can make Alexa send phone calls, but can't receive incoming calls. I ask "Alexa, answer phone call". She responds "there are no incoming calls" when my phone is ringing. How do I fix this?

  6. Sal C

    Question… to "Bluetooth" to an echo. This must be done from the Cell Phone with the Alexa App on the phone? Correct?? The reason I ask is I have a phone with Bluetooth on it. but no access to the Alexa App… Can I use my table to sync my phone to the Echo? Thank you for any help or direction. Your other videos have been a great help.

  7. mom

    Steve, I am wanting to setup echo dots throughout my mom's house so if she falls she can call out and ask Alexa to call for help. My mom does not have internet all I am wanting to do is have a speaker system set up to her phone so she can make calls. How do I do this?


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